The DRS Blog

Weekly Newsletter- Week Commencing 14/10/16

This Weeks “TOP RAIL’ news  

I lost my railcard and was forced to pay £200 more for ticket

What’s worse than paying out loads of your hard-earned money on travel? Having to pay out twice for the same journey! One Virgin Trains commuter was furious this week as she was forced to pay just over £200 for a new rail ticket as she was unable to find her railcard whilst travelling, despite having a photo of it on her phone and her original ticket only costing £35. When the commuter couldn’t find her railcard, she agreed to paying the £200 under the impression that she would be able to claim back her money due to the circumstances, however after submitting a claim and taking the matter as high as management, Virgin refused to reimburse her. Virgin commented on this saying: “It is a rail industry standard that the customer is responsible for having their railcard with them … as this customer was found to be travelling without their railcard they were charged the full amount of a new ticket.”

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640 train journeys cancelled daily in Britain???????

A report released earlier this week has revealed an increase of 20% in cancelled trains in Britain the last 12 months, resulting in a gobsmacking average of 640 journeys cancelled daily! To no one’s surprise, the worst offender was Govia Thameslink who run operators around the London/South area such as Southern Rail and Gatwick Express. Govia on average cancel around 228 trains a day which makes up just over a third of the overall journeys cancelled daily in Britain. But at least these commuters got their compensation for these cancellations, right? Wrong. In 2015/15 Govia paid out £2mil in delay repay to their customers despite Network Rail paying out £22mil to lines in the South East.

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Rail passengers claiming compensation for delays to be given an easier ride

After a survey was released this week showing that 2 thirds of rail passengers didn’t claim their delay repay, the government promises to make claiming compensation easier for commuters. Despite the amount of people claiming compensation rising from 12% to 35% in the last three years, a Transport Focus report showed that 57% of passengers eligible for Delay Repay were unaware that they could claim money bac from being delayed. Ministers have said bringing a 15-minute delay repay threshold will better commuters. This is all well and good for people aware of the delay repay scheme, but if train operators aren’t making it clear to their customers that they can claim compensation for delays then the statistics aren’t going to get any better!

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Not everything is bad news. To brighten up your day, here is last week’s top tweet!   



Madeleine Bye

[email protected]

Other blogs to take a look at...

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05-12-2016 @ 14:16

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Weekly Newsletter- Week Commencing 14/10/16

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23-11-2016 @ 11:21

How to save money travelling by train

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21-11-2016 @ 15:46