The DRS Blog

Weekly Newsletter- Week Commencing 14/10/16

This Weeks “TOP RAIL’ news  

I lost my railcard and was forced to pay £200 more for ticket

What’s worse than paying out loads of your hard-earned money on travel? Having to pay out twice for the same journey! One Virgin Trains commuter was furious this week as she was forced to pay just over £200 for a new rail ticket as she was unable to find her railcard whilst travelling, despite having a photo of it on her phone and her original ticket only costing £35. When the commuter couldn’t find her railcard, she agreed to paying the £200 under the impression that she would be able to claim back her money due to the circumstances, however after submitting a claim and taking the matter as high as management, Virgin refused to reimburse her. Virgin commented on this saying: “It is a rail industry standard that the customer is responsible for having their railcard with them … as this customer was found to be travelling without their railcard they were charged the full amount of a new ticket.”

(Source- https://www.theguardian.com/money/2016/nov/13/lost-railcard-paid-more-ticket-no-refund )

 

640 train journeys cancelled daily in Britain???????

A report released earlier this week has revealed an increase of 20% in cancelled trains in Britain the last 12 months, resulting in a gobsmacking average of 640 journeys cancelled daily! To no one’s surprise, the worst offender was Govia Thameslink who run operators around the London/South area such as Southern Rail and Gatwick Express. Govia on average cancel around 228 trains a day which makes up just over a third of the overall journeys cancelled daily in Britain. But at least these commuters got their compensation for these cancellations, right? Wrong. In 2015/15 Govia paid out £2mil in delay repay to their customers despite Network Rail paying out £22mil to lines in the South East.

(Source- http://www.telegraph.co.uk/news/2016/11/17/is-yours-the-rail-network-which-has-cancelled-the-most-trains-in/  )

 

Rail passengers claiming compensation for delays to be given an easier ride

After a survey was released this week showing that 2 thirds of rail passengers didn’t claim their delay repay, the government promises to make claiming compensation easier for commuters. Despite the amount of people claiming compensation rising from 12% to 35% in the last three years, a Transport Focus report showed that 57% of passengers eligible for Delay Repay were unaware that they could claim money bac from being delayed. Ministers have said bringing a 15-minute delay repay threshold will better commuters. This is all well and good for people aware of the delay repay scheme, but if train operators aren’t making it clear to their customers that they can claim compensation for delays then the statistics aren’t going to get any better!

(Source- https://www.theguardian.com/uk-news/2016/nov/17/rail-passengers-claiming-compensation-for-delays-given-easy-ride )

 

Not everything is bad news. To brighten up your day, here is last week’s top tweet!   

 

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Madeleine Bye

[email protected]

Other blogs to take a look at...

Announcement - Response to ABC Commuters: 04 May 2018


Thank you for giving us the opportunity to address the recent problems being experienced by Southern’s passengers in trying to claim their statutory entitlement to compensation for train delays, purportedly because of Delay Repay Sniper’s involvement.

09-07-2018 @ 11:50

Southern Fail the Musical

‘Southern Fail’ the musical


If you have the misfortune of commuting with Southern Rail then their abysmal service is something you are undoubtedly familiar with. In fact, their service is so bad that the awarding winning team behind ‘The Treason Show’ want to make a song and dance about it. Yes, an actual ‘Southern Fail Musical!’

 

 

18-04-2017 @ 16:52

Which customer satisfaction survey

Which? Rail Customer Satisfaction Report


How did your train operator rank on the latest 'Which?' customer satisfaction report?

 

 

24-01-2017 @ 10:32

Stressed out commuter

The struggles of being a commuter during strike action


Nothing says 'Happy New Year' like some fresh strike action... How many of these 'commuter struggles' have you experienced during srtike action?

16-01-2017 @ 10:54

Southern Strike Opinions

Top tweets that put the Southern Strike into perspective


Not quite sure where you stand with the Southern Strike? These tweets may put the strike action into perspective...

21-12-2016 @ 14:20

Delay Repay Sniper Logo

Weekly Newsletter- Week Commencing 28/11/16


Fare increase and the journey from hell. It’s not been a successful week for rail passengers as the average rise in train fares was released, and commuter hell struck rail passengers travelling through London on Wednesday. Nothing out of the ordinary then… Here are this last week’s top rail stories.

06-12-2016 @ 14:14

Merry Christmas- DRS Competition

The BIGGEST DRS competition yet!


Christmas is almost here, and what better way to get you into the festive spirit than an AMAZING chance to win 3 months advanced/full subscription...

05-12-2016 @ 14:16

Delay Repay Sniper Logo

Weekly Newsletter- Week Commencing 14/10/16


It’s not been a great week for rail this week (no shock to us) … Reports have been released showing an increase in train cancellations across Britain. Can you guess who the main culprit was? Also, shocking statistics reveal that over half of passenger eligible for delay repay are unaware that they can claim. Here are this week’s top rail stories…

23-11-2016 @ 11:21

How to save money travelling by train


Being a commuter isn’t cheap, and forking out thousands for a train ticket when the service you are getting is inadequate is frustrating to say the least. Here are some top tips we’ve put together to help making travelling cheaper for yourself.

21-11-2016 @ 15:46