1. How do I change my routes that you monitor?

    This is done using the ‘Edit’ function in the ‘Route’ area once you are logged in to the service. From here you can suspend, edit, add, remove any of your routes.

  2. How do I add a ticket to my account to claim with?

    You can upload your ticket here directly into the system, completing the required fields at the same time.  Most people take a photo with their phone and upload it in when they first purchase their ticket.

  3. How do I request an autoclaim?

    For DRS subscribers click on the ‘Request Auto Claim’ button in the ‘Possible Claims’ area or in the daily email and confirm that you were impacted by that delay or cancelled train.

  4. How do I provide my address?

    You can provide your address within the Details' tab of the 'My Account' section.

  5. How do I cancel my account?

    To cancel your account, please login to the site and go to 'My Account’, once here, click on the ‘Subscriptions' tab. This page includes a link to cancel your subscription which will mean a trip to PayPal to cancel the payment profile.

    If you pay for your subscription via standing order please cancel the standing order with your bank which will naturally cancel you DRS account when the next monthly payment is not received.